Customer Care and Billing

Customer Care and Billing (CCB) is application designed, developed and deployed by KOMTEL.

CCB application consists of several modules and sub modules as:

  1. Consumer Management Module
  2. Billing Module
  3. Collection management
  4. Consumer Services
  5. Warning and Disconnection management
  6. Consumer debt settlement
  7. Penalty interest management
  8. Consumer evaluation – segmentation
  9. Interface with Financial and Accounting system
  10. Reporting
  11. Additional options (joint billing, ageing of debt, etc.)
  12. Administration

This system has been deployed in: Kosovo Energy Corporation (KEK), Water and Waste Utilities in Albania (Lezhë, Durrës, Fier, Saranda) etc.